Refund policy
Return & Refund Policy — StockForge
We want you to be satisfied with your purchase. This policy explains how returns, cancellations, faulty goods and refunds are handled.
Consumer Returns
If you are purchasing as a consumer, you may request a return within 30 days of delivery.
To qualify for a standard return, goods should be:
- Unused and in their original condition.
- Returned with original packaging where reasonably possible.
- Complete with any accessories, documentation or other items supplied.
Please contact us before returning an item so that we can provide return instructions.
Nothing in this policy affects your statutory rights.
Electronic and Industrial Components
Many products sold by StockForge are specialist electronic or industrial components.
Where reasonably applicable, items returned because they are no longer required must not have been installed, modified, soldered, electrically connected, programmed or otherwise altered from their supplied condition.
This restriction does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise not as described.
Faulty, Damaged or Incorrect Goods
If an item arrives damaged, is faulty, is not as described, or you receive the incorrect item, please contact us as soon as reasonably possible.
Providing photographs and details of the problem can help us resolve the matter quickly.
Depending on the circumstances and your applicable statutory rights, we will arrange an appropriate remedy, which may include repair, replacement or refund.
Where we are responsible for the return because goods are faulty, damaged, incorrectly supplied or not as described, StockForge will cover reasonable return costs.
Change-of-Mind Returns
For eligible change-of-mind returns, the customer is normally responsible for the cost of returning the goods.
We recommend using an appropriately insured and tracked delivery service, as returned goods remain the customer’s responsibility until received by us.
Refunds
Returned goods will be inspected after receipt.
Once an eligible return has been approved, the refund will be issued to the original payment method.
For consumer orders cancelled in accordance with applicable cancellation rights, any refund of standard outbound delivery charges will be handled in accordance with UK consumer law. Additional costs for enhanced or expedited delivery options may not be refundable.
Processing times after a refund has been issued may vary depending on your bank or payment provider.
Exchanges
Where stock is available, we may offer an exchange as an alternative to a refund.
Please contact us before returning goods if you would prefer an exchange.
Non-Returnable Items
Subject always to applicable statutory rights, we may be unable to accept change-of-mind returns for:
- Components that have been installed, used, modified, soldered or electrically connected.
- Goods damaged through incorrect installation, handling or use.
- Customised or specially ordered goods.
- Other products that are legally exempt from cancellation or return rights.
These exclusions do not remove your rights where goods are faulty, damaged, incorrectly supplied or not as described.
Business and Trade Customers
Purchases made wholly or mainly for business, trade or professional purposes may be subject to different return and cancellation terms from consumer purchases.
For substantial quantity orders, wholesale purchases, special orders or individually negotiated transactions, specific terms may be agreed before purchase.
Any separately agreed trade terms will apply to that transaction.
How to Request a Return
To request a return, please contact StockForge using the contact details provided on our website and include:
- Your order number.
- The product being returned.
- The reason for the return.
- Photographs where the item is damaged, faulty or incorrectly supplied.
We will then provide the appropriate return instructions.
This policy does not affect any statutory rights that cannot legally be excluded or restricted.